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WCRS receive top marks in Customer Survey

WCRS receive top marks in Customer Survey

Waste Cost Reduction Services is continuing to raise standards in recycling and waste management, receiving a rating of 4.4 out of 5 in a recent customer survey.

The survey rated various elements of service including customer service, ease of placing orders and waste knowledge and advice. Customers were asked to rank the various elements of service from 1 to 5 where 1 equalled poor and 5 equalled strong.

WCRS scored an average score of 4.4 across all elements of service rated and did not rank lower than a 4 in any of the service areas surveyed.

As well as measuring performance, WCRS also explored our customer’s commitments and interests within their recycling and waste management roles.

The top three commitments rated by our customers were:

1) Increased Recycling
2) Zero Waste To Landfill
3) Reducing Carbon Footprint & Waste Minimisation

In terms of areas of interest, 82% of respondents said they would be interested in an operational visit to a reprocessing or recovery plant and 73% said yes, they would be interested in receiving free guidance, webinars and white papers.

“Group Operations Director, Faye Windsor commented “It’s great to see such positive feedback which supports our ethos as a business to continually raise standards in recycling and waste management. We do understand however that there is always room for improvement and we will ensure that we continue to develop our services to meet our customer’s needs now and in the future!”

WCRS have plans to expand our webinar programme and continue to produce useful and informative publications and information that help keep our clients up to date with the latest information and best practice! We will also be looking at the possibility of arranging some operational tours for our clients and will keep you posted on further information.

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