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Covid-19 - Important Update from WCRS

With an immense amount of information in the public domain around COVID-19, we have been working hard in the background to ensure that we are in the best possible position to protect our staff and service our customers as safely and efficiently as possible.

We would now like to share some of the steps we have taken and continue to take in this fast moving situation to maintain continuity of service and would also like to reassure you that at this time we remain fully operational with recycling and waste management collections taking place as usual, albeit with added protections in place.

Our customer service teams are contactable on the usual channels. Call 0844 846 2000 and email

• We are following the strictest hygiene standards throughout our business and are providing the relevant advice and guidance to all our staff in line with the World Health Organisation (WHO), UK Government, Public Health England, National Health Service (NHS) and Health and Safety Executive (HSE).

• Due to our existing IT infrastructure and past investment in Video Conferencing technology, we are in the position to be able to mobilise staff to work from home very quickly. As of Wednesday 18th March all staff whose job role allow them to work from home, have been mobilised to work from home and we have identified any high risk members of staff and implemented the relevant measures to protect these staff. The welfare of our staff is of paramount importance.

• We have placed a restriction on face to face meetings wherever possible to minimise the risk of transmission of the virus, however all of our Account Managers are fully operational and are able to communicate with customers via, phone, email, VC facilities etc. They will be ensuring that they remain in close contact with our customers and that they are available to assist and support them during these challenging times.

• Our board and management team are meeting on a daily basis to ensure that we can respond to the situation as it develops and are closely monitoring the potential impact of the virus so our continuity plans can respond.

• We are working with our supply chain to ensure that the same standards of service and caution are being adopted.

We will keep you as up to date as possible on any developments that we feel necessary via our website news page, social media and email communications and if you have any concerns whatsoever, please do not hesitate to contact us and we will be more than happy to assist or answer any questions you may have.

In the meantime we would like to wish you and your families well. In the words of Churchill, ‘Healthy citizens are the greatest asset that any country can have’ and it seems that right now, that statement is truer than ever, so let’s all work together and support each other in beating this virus and tackling the challenges that undoubtedly lay ahead!

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